• Privacy Policy
  • Returns & Exchanges
  • Delivery Information
  • Terms & Conditions

Privacy Policy

What information do we collect?

We collect information from you when you contact us via email.

When ordering or registering on our site, as appropriate, you may be asked to enter your: e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Do we use cookies?

We do not use cookies at this time.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 01/10/2012

Returns, Exchanges, & Refunds

  • New Shoots Educational Resources is dedicated to providing quality educational resources to our customers and your satisfaction is most important to us, if something isn't right, please let us know.
  • The first thing you need to do when receiving products and resources from us is to check thoroughly against your invoice or packing slip
  • Any product damage must be notified to New Shoots Educational Resources within 24 hours of receiving the order
  • If you are not satisfied with products received from New Shoots Educational Resources, please note the below notes with regard to returning of the product(s):
  • Depending on the nature of the return, you may be charged freight.
  • Once the returned product has been received a credit/refund will be processed to your account and if appropriate and/or not already done, a replacement product dispatched to you.
  • Note: A replacement product may be sent to you prior to us receiving the returned product.
  • Unless damaged in transit (see above) the products and resources must be returned in their original condition, i.e. not used, damaged or marked in any way.
  • Please include a copy of the invoice pertaining to the returned product(s).
  • We promise to make every endeavour to provide each customer with quick and efficient service and meet all your desired requirements.

Delivery Information

New Shoots Educational Resources will ship orders placed on this website to anywhere in Australia. We will gladly accept overseas orders, but they must be shipped to a Australia address; if this is not possible, please call or email to make alternative arrangements.

Orders generally take 3 - 10 working days to be delivered. If there are any delays with delivery we will endeavour to keep you updated.

Shipping Terms & Conditions:


All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to New Shoots Educational Resources Ltd and references to "you" and "your" are references to the customer.


You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the "SUBMIT" button or "I ACCEPT" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade.

Price and Payment

For all goods or services ordered by you, if you do not have a pre-arranged credit account with us*, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept MasterCard and Visa). We may contact you directly to confirm your credit card details. All listed prices are in Australia dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any). You credit card statement will show New Shoots Educational Resources as the payee.

Freight and Handling

You will pay delivery and handling charges on any goods you order from us as follows:

$0 - $74.99 (excl GST)
Delivery & Handling: $12.90 + GST

$75.00 - $199.99 (excl GST)
Delivery & Handling: $27.90 + GST

$200 - $499.99 (excl GST)
Delivery & Handling: $37.90 + GST

$500+ (excl GST)
Delivery & Handling: $48.90 + GST

Some items that are over-sized will have a $4.60 surcharge.

We do not currently ship orders placed on this website outside Australia, but can ship goods ordered from overseas to a Australia address, or alternatively, please call our Customers Service team who are always happy to assist.

Order and Delivery

We will endeavour to deliver goods ordered from us within 3-5 working days for urban areas and 10 working days for rural areas from the date we receive and accept your order. This will be subject to stock availability. If we anticipate that you will not receive the goods within that time we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. Please note, we are happy to backorder products and resources and deliver freight-free when we have them in stock. The timing for delivery of products and resources ordered from us will be as specified on our website or as agreed by us and you. We will not be liable for any delays in delivery of goods or services.


Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.


Subject to the provisions of this clause, to the extent permitted by law:

All warranties, representations and guarantees (whether express, implied or statutory) are excluded;
We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
We limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.
If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the Australia Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the Australia Consumer Guarantees Act 1993 will not apply.

Terms & Conditions

The following terms of use govern the use of the New Shoots Educational Resources Ltd website including shopping and participation in promotions run by New Shoots Educational Resources Ltd and should be read in conjunction with our Delivery Information.

Purchasing from New Shoots Educational Resources

www.educational-resources.com.au gives customers a convenient, quick, easy and secure shopping. Products displayed on this site can be purchased using a secure online Mastercard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to register as a member of New Shoots Educational Resources. Apart from the many benefits for members, including receiving emails containing special deals, your shipping address details will be filed saving you the effort of entering these details each time you make an online purchase. If you do not wish to be contacted further, please check the "NO" box in the sign up form. This means we will not contact you with promotional or informational communications, but we will still hold your details for shopping purposes. We may also contact you in direct reference to your order.


All prices are in Australia dollars (AU$) and includes GST (10% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. Sale prices are not to be used in conjunction with any other offer

Clearance, Supply and Backorders

Whilst all care is taken to provide to ensure stock of every item is held in our warehouse, we occasionally do run out and therefore from time to time we may be unable to supply an item(s) that may have been ordered. New Shoots Educational Resources will communicate any issues with you as a result of short supply. If the item is not a discontinued line, our normal procedure is to place the item on backorder for you and ship to you freight free as soon as we have it to hand. Alternatively, and following your advice, we will credit without delay any monies paid for items not supplied.

Use of www.educational-resources.com.au by you

Your right to use this website is personal to you. You may not authorise others to use your account in this website and you are responsible for your own use of this website.

You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes. This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Other than connecting to New Shoots Educational Resources' servers by HTTP requests using a web browser, you may not attempt to gain access to New Shoots Educational Resources' servers by any means including, without limitation; by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, New Shoots Educational Resources and/or this website.

Content for Information Purposes Only

While we have tried to ensure the content on this site is current, accurate and complete, we do not guarantee such content will be current, accurate or complete when you access it. We only provide the content on, or accessed through this site, for general information purposes only and on an "as is" basis. You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site.

Without limiting the generality of the above, no content on or accessed through this site should be treated as constituting, medical or professional advice and should not be relied on as such. Specialist medical or professional care and advice should always be sought for your particular circumstances from your medical or professional adviser.

We may change the content described on this site at any time without prior notice.


This online service provides general information about New Shoots Educational Resources and the products and services we offer. The information contained in this website has been prepared solely for the purpose of providing information about New Shoots Educational Resources and the services and products we offer. New Shoots Educational Resources reserves the right to change, delete or move any of the material on this website at any time without notice.

New Shoots Educational Resources shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Intellectual Property

All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by us (or our relevant content supplier). We are the exclusive owner of all rights in the compilation, design and layout of this site.

Third Party Website

This site may contain links to third party websites. These websites have not been prepared by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this site links to

Governing Law

These terms of trade are governed by and interpreted according to the laws of Australia. New Shoots Educational Resources operates in NSW, Australia however services all of Australia.


New Shoots Educational Resources website https://educational-resources.com.au is an Australian website hosted and managed by ClickSites, an Australian web hosting and web management company located in Brisbane Australia.